Refunds & Returns Policy

Cancellation of Orders:

At, we prioritize the swift processing and shipment of orders. Therefore, we can only accommodate order cancellations within 6 hours of purchase. To cancel your order, please utilize our contact form (Contact Us) and select the ‘Cancel Order’ subject. Ensure that you provide the correct order number to facilitate the cancellation process. Kindly note that requests without a valid order number will not be processed. Upon successful cancellation, any payment made for the order will be refunded to your original payment method. If you used a credit card, a refund will be issued to your card. For PayPal payments, the refund will be credited to your PayPal account. Please be aware that your bank or credit card issuer may place a temporary hold on the refunded funds for 1-3 days, as this is beyond our control.

Refunds and Reshipments:

We strive to ensure that your shopping experience at is satisfactory. You have the option to request a refund or reshipment for the following scenarios:

  1. Non-Delivery: If you have not received your ordered products within the guaranteed delivery time of 50 business days, you are eligible for a refund or reshipment.
  2. Wrong Item: In the event that you receive the wrong item, we offer refunds or reshipments to rectify the issue.
  3. Cancellation within 6 Hours: Should you decide to cancel your order within 6 hours of purchase, you can request a refund.

We cannot issue the refund if your order will not arrive because of the factors within your control (e.g. you provided the wrong delivery address), your parcel does not arrive because of exceptional conditions outside our control (e.g. not picked up at the pick-up point, not cleared by customs, delayed by a natural calamity) or if you cancelled your order after six hours of purchase.

Return Policy:

If you receive a product that you no longer want, you can initiate a return process. We accept returns within 30 days of receipt, provided that the item remains unused and in its original condition. Please note that return shipping expenses will be your responsibility. To begin the return process, please contact us through our contact form (Contact Us) and select the ‘Return Item’ subject. Include the correct order number in your request to ensure a smooth processing. Once we receive the returned package and verify its condition, we will proceed with issuing the refund. Kindly ship the item to the following address:

Return Address: PO Box 1008, 7940 KA Meppel, The Netherlands.

Please don’t hesitate to contact us if you have any further questions or concerns. We are here to assist you.

Submitting a Refund Request:

To initiate a refund request, please complete our contact form (Contact Us) and select the ‘Refund Order’ subject. To ensure efficient processing, provide the correct order number. Refund requests can be submitted within 15 days after the guaranteed delivery period of 50 business days has expired. Our team will review your request and take appropriate action.

We value your satisfaction as our customer and strive to provide timely and fair resolutions to any concerns you may have. Please feel free to reach out to us with any questions or requests, and we will do our best to assist you.

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