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If you have any questions or require additional information, we’ve got you covered. Take a look at our frequently asked questions below for quick and comprehensive answers:

Orders can only be canceled within 6 hours of purchase. To cancel, use our contact form and select the ‘Cancel order’ subject. Provide the correct order number for processing. Refunds will be issued to the original payment method. Note: Banks or credit card issuers may place a hold on canceled order funds for 1-3 days, beyond our control.

To make changes to your order, we recommend canceling it within 6 hours (refer to the instructions above) and placing a new order. This is the easiest way to modify your order details.

If you encounter any issues with your order, you have several options for resolution. You can request a refund or reshipment under the following circumstances:

  1. Non-Delivery: If you do not receive your ordered products within the guaranteed time (50 business days, excluding 2-5 day processing).
  2. Wrong Item: If you received the incorrect item (refer to instructions below).
  3. Unwanted Product: If you do not want the received product, provided that you return the unused item at your expense.
  4. Cancellation: If you cancel your order within 6 hours of purchase (refer to instructions above).

Please note that we do not issue refunds in the following cases:

  1. Factors within your control: If your order does not arrive due to factors such as providing an incorrect shipping address.
  2. Exceptional circumstances: If your order does not arrive due to exceptional circumstances beyond our control, such as customs clearance delays or natural disasters.
  3. Late cancellation: If you cancel your order after 6 hours of purchase.

To request a refund, please complete our contact form at the bottom of this page and select the subject “Refund order.” Ensure that you provide the correct order number to facilitate processing. Refund requests can be submitted within 15 days after the guaranteed delivery period (50 business days) has expired.

Please be aware that the estimated delivery time for orders within the USA is 8-10 business days, while international orders may take 10-18 business days to arrive. Once your order is shipped, you will receive an email notification containing a tracking number. However, please note that in some cases, tracking may not be available for orders with free shipping.

Multiple Packages and Combined Shipping:

To ensure efficient logistics, items from the same purchase may be shipped in separate packages, even if you have chosen combined shipping during checkout. Rest assured that all items from your order will be delivered to you.

Custom Fees:

Please be advised that any customs fees incurred after the items have been shipped are not our responsibility. These fees, if applicable, are determined by the customs authorities in your country and must be borne by the recipient.

We strive to provide the best shipping experience possible and appreciate your understanding regarding these aspects of the shipping process.

Once your packages are shipped, tracking numbers are assigned to each package. You will receive an email notification containing the tracking codes for your reference. However, please be aware that in some cases, tracking may not be available for orders with free shipping.

To track the progress of your order, please visit our dedicated Tracking page. Please keep in mind that the current status displayed may not always reflect the actual status of your package. If a package appears to be stationary or not moving, it is possible that it has already arrived in your country but has not been updated in the tracking system yet.

Please note that the maximum delivery time for your order is 50 business days. Rest assured, we are committed to ensuring the timely delivery of your items. If you have any concerns or questions regarding your order’s progress, please don’t hesitate to reach out to our customer support team for assistance.

If you feel that the product you received does not match your expectations or the description on the product detail page, we kindly request you to review the order confirmation in your email inbox. Occasionally, we may have sent you the correct product based on the specific product variations available on the product detail page, which may have different prices. It’s possible that you might have chosen a particular variation that matches the item you received, rather than the “main” product showcased on the product page.

If, after reviewing the order confirmation, you still believe that you have received the wrong product, we apologize for the inconvenience. To address this issue, please complete the contact form at the bottom of this page and select the subject titled “Wrong Product Received.” It is essential to attach one or more clear photos clearly depicting the incorrect item(s) you received. Additionally, providing a detailed description of how the item differs from the product information listed on our website would greatly assist us in resolving the matter promptly. Please ensure that you enter the correct order number when submitting the contact form to help us efficiently process your request.

If you have received a damaged product, we apologize for the inconvenience caused. We kindly request you to complete our contact form at the bottom of this page and select the subject titled “Damaged Product Received.” It is important to provide us with a detailed description of the damage and upload one or more clear photos showcasing the extent of the damage. Our team will thoroughly review your email and make every effort to contact you as soon as possible to address the issue.

We would like to inform you that, due to logistical considerations, items from the same purchase may be sent in separate packages, even if you have selected combined shipping during checkout. Therefore, we kindly request your patience and understanding as you await the arrival of the remaining item(s). Rest assured that we are diligently working to ensure that all components of your order reach you in a timely manner.

At, you have the option to select your preferred currency at the top of our website. All product prices will be automatically converted into the chosen currency using the Google Finance converter. It’s important to note that most transactions will be processed in EUR (Euros), and the order confirmation will display the total amount in EUR.

If your credit card account uses a currency different from EUR, such as USD (US Dollars), the actual amount charged to your account may be subject to a different exchange rate than what is quoted on our website. Additionally, your bank or credit card provider may apply foreign currency transaction fees. For clarity on these matters, we recommend reaching out to your bank or credit card provider. Please be aware that any charges or fees imposed by your bank or credit card company related to exchange rates are beyond our control. accepts no responsibility for the exchange rate or any charges incurred by your bank or credit card issuer.

At, we value providing the best customer support experience possible. While phone support may seem convenient, we have made the deliberate decision not to offer it. We firmly believe that we can offer more efficient and effective assistance through our 24/7 online support via email.

Our dedicated customer service team consists of real, friendly, and experienced humans who are based at our headquarters in Europe. They are committed to promptly addressing any inquiries or concerns you may have. By utilizing email support, we ensure that all communication is documented and can be easily referenced, leading to more accurate and comprehensive assistance.

We understand that some situations may require immediate attention, and we strive to provide timely responses to all email inquiries. Rest assured that our team is working diligently to assist you and resolve any issues you may encounter.

We understand the importance of timely assistance, and we strive to provide prompt responses to all customer inquiries. However, please note that response times may vary due to different time zones and the current support volume we are experiencing.

Our dedicated support team works diligently to address your questions and concerns as quickly as possible. In most cases, you can expect a response within 1-5 days. However, please understand that more complex inquiries or issues that require thorough investigation may require additional time.

During holidays or peak periods, when we receive a higher influx of emails, it is possible that waiting times may be longer than usual. We appreciate your understanding and patience during such times.

Rest assured, we value your satisfaction and are committed to providing you with the support you need. We will make every effort to get back to you as swiftly as possible.

To ensure a smooth communication process, we send order confirmations and shipping notifications to the email address you provided during the ordering process. However, if you haven’t received these emails, we recommend following these steps:

  1. Check Junk or Spam Folders: Sometimes, legitimate emails can be mistakenly filtered as spam. Please review your Junk or Spam folders in your email account to see if the notifications have been redirected there.

  2. Firewall and Anti-Spam Settings: Verify that any firewall or anti-spam software you have installed is not blocking our emails. Adjust the settings accordingly to allow emails from our domain.

  3. Verify Email Address: It’s possible that you may have entered an incorrect or invalid email address during the order process. Double-check the email address you provided to ensure its accuracy.

If you have followed these steps and are still not receiving our notifications, please don’t hesitate to contact us. Fill out the contact form at the bottom of this page and select the ‘Not receiving notifications’ subject. Our team will assist you in resolving the issue and ensure that you receive the necessary updates regarding your order.

For any presales inquiries or general questions about our products before making a purchase, we encourage you to get in touch with us. Simply fill out the contact form located at the bottom of this page and select the ‘Presales’ subject. Our dedicated team is here to assist you and provide the information you need to make an informed decision. We strive to respond promptly and provide you with the assistance you require.

If you’re unable to find the answer you’re looking for, please don’t hesitate to reach out to us. Simply fill out our contact form, and we’ll be more than happy to assist you.

    PingShipDrop B.V.
    One Business Center
    Blankenstein 132
    7943 PE Meppel
    The Netherlands
    VAT NL858152368B01
    KVK 70124345

    Phone: +31620692450 is an official trade name of PingShipDrop B.V.

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